• Text overlay on a dark background that reads "Client Expectation: Final pricing may vary depending on hair length, density, or customizations. All starting prices are base quotes only."
  • Information on deposit refunds, stating deposits are non-refundable but may be transferred with 48-hour notice to a future appointment.
  • Text on a black background reads: "Client Expectation: Concierge appointments begin as early as 6 AM. Please be prepared and ready at your scheduled time."
  • Slide with the title 'Client Expectation' and text about stylist work being protected under Strand Society brand, with instructions not to request unapproved changes or off-menu pricing.
  • FAQ about deposits for booking, explaining that all appointments require a deposit to secure the booking and that the deposit amount varies by service, applied toward the final balance.
  • Slide titled 'Client Expectation' in yellow text with a black background, stating all stylists follow a 3-strike policy regarding tardiness, cancellations, or client boundary violations.
  • A presentation slide with a black background and yellow and white text. The slide reads: "Client Expectation: Concierge appointments begin as early as 6 AM. Please be prepared and ready at your scheduled time."
  • FAQ section explaining that guests and children are not allowed unless receiving a service.
  • FAQ about last-minute cancellations with a warning that cancellations within 24 hours result in forfeiture of deposit and possible booking restrictions.
  • FAQ about running late with information on a 10-minute grace period and rescheduling policy.